Scheduling Your Appointment
While most of our appointments are booked in advance, some same day
appointments are available. Please provide the following information when
booking your appointment:
Our services are in high demand and are often booked days in advance. Please allow
for flexibility in your request.
- Date and timeframe you are requesting
- Type of treatment and/or massage technique - or ask us for a consultation
- Preference for a male or female massage therapist
- Credit card (or Gift Certificate) number to guarantee your appointment
Please observe the Cancellation Policy for changing or cancelling
- Individual appointments: 24 hours
- Spa Parties: 7 days
- Corporate Services: 7 days
- Bridal Services: 14 days
Charges in full will be assessed for appointments cancelled or changed
within these time frames.
Getting the most from your Spa Treatment
Please prepare an adequate space prior to the arrival of your Massage Therapist.
Most hotel rooms are laid out to accommodate a massage table or facial bed.
Your Therapist will need a space approximately 6' x 9'. A Manicure/Pedicure
can be conducted in a comfortable chair, but should be close to running
For our residential clients, please keep pets in a separate room or outside
during the treatment to prevent interruptions and to create a more relaxing
While your Massage Therapist is setting up, please complete and sign the Health
Screen card provided to identify and address any health issues/concerns your
may have. Please let the therapist know what expectations you have from your
When you are ready to start your treatment, the Massage Therapist will step out of
the room. Undress to your level of comfort and lie on the table under the
sheet. Throughout the massage, you will be draped with a sheet and/or towel.
The Massage Therapist will tuck the sheet around private areas to ensure privacy.
The Massage Therapist will again leave the room at the completion of the treatment
while you are getting up from the table.
For the best result, just lie back and relax once you are in session. Do not
feel obligated to make conversation. Good massage requires concentration on
the part of the Therapist. Feel free, however, to give the Therapist
feedback. Please speak up if you desire more or less pressure, are too warm
or cold or experience any discomfort.
Method of Payment
Relax & Rejuvenate accepts cash or all major credit cards. Hotel guests may
have the option of charging treatments to their room account. Corporate
clients may pay by company check.
Upon completion of your treatment, please sign the invoice provided by the
Therapist. Confirm the rate, method of payment or Gift Certificate
redemption. Gratuity is customary and may be added to a credit card or room
charge, given in cash or may have been included in your Gift Certificate.
Returned Checks or declined credit cards will be assessed any applicable bank fees. Disputed credit card charges resolved in favor of Relax & Rejenate will be assessed a $25 administration fee.
The Therapist will refuse or terminate the treatment, and charges in full will
be assessed, if any of the following conditions are encountered.
- Broken skin or lesions
- Misconduct such as solicitation or suggestive comments
- Medical conditions prohibiting massage
Gift Certificate Terms and Conditions
- Gift Certificates are valid for one year
- Gift Certificates are not transferable
- Gift Certificates are not refundable